Open to opportunities

Katrina Pereja

@katrinapereja

Message

Qualified support specialist with expertise in social media management.

Philippines

Message

What I'm looking for

I seek a dynamic role that allows me to leverage my customer service and social media skills while fostering growth and collaboration within a supportive team environment.

I am a dedicated support specialist with two years of experience in customer service and support roles, adept at handling various accounts including e-commerce, telecommunications, and financial services. My commitment to providing high-quality service has consistently resulted in high customer satisfaction and loyalty.

In addition to my support expertise, I have two years of experience in social media marketing and lead generation. I have successfully engaged target audiences through creative social media campaigns, generating leads and promoting brand exposure. My skills in graphic design and content creation have enabled me to produce compelling promotional materials that resonate with customers.

Experience

Work history, roles, and key accomplishments

Support Specialist

Ubiquity Global Services

Jan 2023 - Jan 2024 (1 year)

As a Support Specialist, I provided high-quality customer service for financial accounts, ensuring account security and processing activation documents. I achieved the highest average quality scorecard and received the Top 1 Overall Scorecard Award.

Customer Service Quality Assurance Communication

Outbound Specialist

Masaya Integrated National DJH Communication Services

Jan 2023 - Jan 2024 (1 year)

Handled leads for car and home insurance, effectively communicating the benefits of the brand to potential customers. Ensured customers received adequate information to make informed decisions.

Information Dissemination

Social Media Manager

Stratguys Marketing

Jan 2023 - Jan 2024 (1 year)

Managed social media campaigns, generated leads, and engaged with target audiences. Created graphic designs and written articles to promote brand exposure and ensure high analytics.

Social Media Marketing Lead Generation Graphic Design Content Creation

Education

Degrees, certifications, and relevant coursework

Ubiquity Global Services

Representative, Customer Service

2023 - 2024

Grade: Top 1 Overall Scorecard Award

Handled financial accounts ensuring customers’ account information and funds are secured, processed documents in activation of accounts, and reviewing transaction history.

Stratguys Marketing

Junior Highschool, Marketing

2022 - 2024

Grade: With Honors

Written articles with various and multiple topics for social media campaigns, generating leads for clients’ promotion of service and brand, and actively engaging with social media posts to reach out to the target audience.

Masaya Integrated National Highschool

Highschool, Humanities and Social Sciences

2019 - 2023

Grade: With Honors

Handled leads and provided information to them for their car and home insurance, effectively communicating with potential customers about the advantages of the brand.