Open to opportunities

Joymelyn Sabando

@joymelynsabando

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Marketing graduate experienced in customer support, social media, and campaign communications.

Philippines

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What I'm looking for

I seek a marketing role where I can apply social media, content, and customer-support experience in a collaborative team that values growth and measurable campaign impact.

I am a Marketing graduate with practical experience in voice customer support and campaign coordination, combining academic training with hands-on roles in service and student leadership.

At Cognizant and Teletech I delivered professional voice support, maintained KPIs in customer satisfaction and resolution, and handled escalations while developing strong time-management and coordination skills.

My campus leadership roles—Executive Vice President, Vice President for Membership, and other officer positions—sharpened my communication, collaboration, and project-support abilities across cross-functional teams.

I bring skills in social media content and scheduling, creative copywriting, email and digital campaign support, analytics (Google Analytics, Meta Insights), and a proactive attention to detail focused on delivering clear, persuasive marketing materials and internal communications.

Experience

Work history, roles, and key accomplishments

Current

Senior Process Executive

Current

Cognizant Technology Solutions

Jan 2023 - Present (2 years 11 months)

Coordinated with internal departments and external providers to develop communication and operational processes, managed time-sensitive tasks, and resolved escalations to maintain service quality.

Customer Service Process Management Escalation Management Time Management Internal Communications KPI Tracking

Customer Service Representative II

Teletech

Jul 2021 - May 2022 (10 months)

Delivered voice-based customer support while meeting KPIs for customer satisfaction and resolution, handled escalations, and maintained performance under pressure.

Customer Support Voice Based Support KPIs Escalations Empathy Time Management performance reporting

Education

Degrees, certifications, and relevant coursework

Batangas State University

Bachelor of Science in Business Administration, Marketing

Activities and societies: Dean's Lister (1st to 4th Year), Top 10 Outstanding Students – BatStateU Lipa (2023), Top 3 Academic Excellence Awardee – Marketing Management, Outstanding Student Organization Officer – Rank 4 (AY 2022–2023), Vice President (2022–2023), Executive Vice President (2021–2022), Vice President (2022–2023) College of Accountancy, Business, and Economics Council (CABE Council)

Completed a Bachelor of Science in Business Administration with a Marketing major, graduating in 2023; involved in student leadership and academic excellence recognitions.