At Probe CX, I handled billing, account, and service inquiries for US and Australian customers. I logged interactions in Zendesk, tracked tickets, and scheduled follow-ups, maintaining a CSAT score of 85% or higher.
At Concentrix, I resolved account and technical issues for US-based customers and recorded case notes in CRM systems to support clean handoffs. I also worked with internal departments on escalated issues.
At Sitel, I supported residential and small business clients with account updates and billing questions. Through the AI-Powered VA Bootcamp at VA Training Philippines, I trained in calendar and email management, CRM support, project management, and workflow automation, and built sample workflows in ClickUp, Asana, Trello, and Notion.
