Looking for a job

Jasmine Deering

@jasminedeering

Operations Manager optimizing healthcare and tech operations through data-driven throughput, staffing, and team leadership.

United States

Message

What I'm looking for

I’m looking for an operations leadership role where I can improve throughput and workflow efficiency, manage and develop teams, and drive KPI/OKR results through data, process improvement, and strong operational execution.

I’m an Operations Manager with 5 years of experience across healthcare and tech, focused on ensuring productivity and quality through well-run organizational processes. I’ve built improvements by analyzing operational data, identifying delays, and implementing strategies that increase throughput and efficiency.

At GetWellNetwork, I lead performance-focused operations by monitoring ticket flow, staffing resources for peak demand, and educating teams on best practices for handling and throughput. I also manage recruitment, onboarding, training, and development for new team members, while keeping Standard Operating Procedures up to date.

I thrive on accountability to KPIs and OKRs—presenting metrics, leading performance improvement initiatives, and partnering across teams to translate operational insights into better client and patient outcomes. I bring a structured, people-first leadership style that supports continuous learning and measurable results.

Experience

Work history, roles, and key accomplishments

Current

Throughput Manager

Current

GetWellNetwork

Feb 2025 - Present (1 year 2 months)

Ensured timely handling of client tickets and identified delays and inefficiencies to improve ticket throughput and operational efficiency. Monitored ticket-flow data and staffing levels, and educated staff on best-practice processes while ensuring policy and regulatory adherence.

Ticket Throughput Management Process Improvement Operational Efficiency Data Analysis Performance Improvement Staff Training

Current

Navigate Operations Manager

Current

GetWell

Mar 2024 - Present (2 years 1 month)

Led recruitment, onboarding, and training for new Navigators and managed 3 Team Leads to achieve operational goals. Kept SOPs current, monitored KPIs/OKRs, and drove staff development through feedback and coaching.

Onboarding Team Leadership SOP Development Staff Development

Operations Specialist

GetWell

Jun 2022 - Mar 2024 (1 year 9 months)

Provided support for 25 Navigators, identifying opportunities to improve product/service fit and help clients drive ROI. Partnered with R&D on efficiency improvements and maintained operations resources (Confluence, Streams, Box) while training Navigators on service line, operational needs, and ROI goals.

Operational Support Process Optimization Confluence Box Stream

Docent Team Lead

GetWell

Aug 2021 - Jun 2022 (10 months)

Supervised a team of 2 lay Navigators by managing onboarding/training, ensuring completion of annual training, approving time/PTO, coaching, and supporting disciplinary processes when needed. Coordinated with the Partnership Success Client Manager and Operations team, ran weekly POD meetings and 1:1s, and monitored submitted tickets.

Team Supervision Onboarding Coaching Meeting facilitation

Virtual Docent Liaison

GetWell

Nov 2020 - Aug 2021 (9 months)

Delivered high-quality patient service via text and phone in line with service design and volume expectations, serving as a guide for non-clinical inquiries. Built strong relationships with patients, families, and care teams, and collaborated with stakeholders to optimize service offerings while directing patients to appropriate hospital and community resources.

Customer Service Relationship Management