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Katoya Johnson

@katoyajohnson

Administrative Assistant at Kansas City, Kansas Housing Authority managing calendars, records, and team scheduling.

At Kansas City, Kansas Housing Authority, I manage executive and departmental calendars, prepare documents, and organize files to support daily office operations.

I previously dispatched drivers and created delivery routes at Trio Community Meals, while maintaining client records and scheduling information.

At Allstate Insurance, I coordinated roadside service requests using GPS and dispatch systems. I also supported customer retention at FP Solutions by resolving concerns and maintaining CRM records.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Kansas City, Kansas Housing Authority

Mar 2025 - Present (1 year 7 months)

Managed executive and departmental calendars, prepared documents, organized files, and supported daily email communication. Handled sensitive information with professionalism and coordinated appointments to reduce scheduling conflicts.

Calendar Management Microsoft Office Data Entry File Organization Communication Skills Record keeping

Administrative Assistant

Trio Community Meals

Dec 2024 - Feb 2025 (2 months)

Dispatched drivers and created delivery routes to support timely service. Maintained spreadsheets, client records, and weekly scheduling information, and assisted with payroll tasks.

Dispatch Route Planning Spreadsheets Data Entry Scheduling Payroll

Emergency Roadside Dispatcher

Allstate Insurance

Sep 2021 - Jul 2023 (1 year 10 months)

Coordinated roadside service requests using GPS and dispatch systems, communicated with drivers to adjust routes, and updated customers with real-time service information.

Dispatch GPS Customer Service Communication Skills Documentation

Customer Retention Specialist

FP Solutions

Mar 2019 - Sep 2021 (2 years 6 months)

Resolved customer concerns on first contact while meeting service goals, maintained accurate CRM records, and built positive customer relationships through clear communication and follow-up.

Customer Service CRM Communication Skills Problem Solving Retention