Katiana Civil

Maintained open lines of communication with team members, provided support to specialists, and completed administrative tasks.

Maintained open lines of communication with team members, provided support to specialists, and completed administrative tasks.

Processed and verified student account information, collaborated with team members on projects, and conducted quality checks on documents.

Processed, verified, and maintained information associated with student accounts, and collaborated with team members on complex projects.

Managed high volumes of claims, prioritizing cases based on complexity and urgency, and demonstrated attention to detail in reviewing documentation.

Increased customer satisfaction, exceeded performance goals, and ensured smooth operations during peak periods.

Managed high volumes of claims, prioritized cases based on complexity and urgency, and demonstrated attention to detail in reviewing documentation.

Interacted with customers, addressed inquiries and concerns, and managed multiple chat sessions simultaneously.

Interacted with customers, addressed inquiries and concerns, and navigated internal systems efficiently.

Provided customer service, addressed inquiries and concerns, and exceeded performance goals through diligent task completion.

Collaborated with team members, managed cash register transactions accurately, and supported management in achieving operational efficiency.

Collaborated with team members, managed cash register transactions, and supported management in achieving operational efficiency.