Kathy Hailey
@kathyhailey
Sales Operations Manager driving CRM excellence, forecasting, and pipeline optimization.
United StatesWhat I'm looking for
I am a Sales Operations Manager with 15+ years supporting enterprise sales teams, managing Salesforce CRM, and building KPI dashboards and forecasting models that inform executive decisions.
I have led pipeline operations, streamlined sales processes, and trained sales teams to improve efficiency and drive revenue growth while collaborating closely with finance, marketing, and product partners.
My experience includes managing renewals for large enterprise accounts, supervising teams, delivering accurate reporting and analysis, and providing operational support to executives and clients to ensure customer satisfaction.
Experience
Work history, roles, and key accomplishments
TMManaged Salesforce CRM, built KPI dashboards and forecasting models, and streamlined sales processes to improve efficiency and support revenue goals; trained sales teams and collaborated with finance and product to align strategy.
TMPartnered with Regional VPs and sales reps to manage enterprise pipeline, validated CRM opportunities for accurate forecasting, and provided technical and administrative support to accelerate deals.
TMManaged renewals programs including leading an 8-person team for Fortune 500 contracts achieving 100% renewal revenue accrual and overseeing enterprise renewals for large-seat accounts.
Education
Degrees, certifications, and relevant coursework
Trend Micro (Management Certification)
Management Certification, Management
2010 - 2025
Completed Trend Micro management certification courses conducted biennially as part of internal professional development from 2010 to 2025.
Mountain View College
College coursework (credit hours), General Studies
Completed college coursework contributing to a total of 60 credit hours, taken at Mountain View College in Dallas, TX.
TCTarrant County College
College coursework (60 credit hours), General Studies
Completed 60 college credit hours across Tarrant County College coursework focused on general college-level studies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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