Open to opportunities

Kathyana Forest

@kathyanaforest

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Interpersonally savvy Customer Service Professional with healthcare expertise.

United States

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What I'm looking for

I am looking for a role that values patient care and offers opportunities for growth.

I am a dedicated Customer Service Professional with extensive experience in patient care and support. My career has been marked by a commitment to excellence in customer satisfaction, where I have consistently achieved and surpassed goals. I thrive in fast-paced environments, adeptly managing multiple projects while maintaining a high level of organization and attention to detail.

Throughout my career, I have honed my skills in patient registration, financial assessment, and effective communication with both patients and healthcare teams. My role as an Overnight Patient Access Representative at Holy Cross Hospital has equipped me with the ability to handle sensitive information and navigate complex insurance processes, ensuring that patients receive the care they need promptly and efficiently. I am passionate about providing compassionate care and support to those in need.

In addition to my healthcare experience, I have a strong background in retail management and customer service, where I have successfully led teams and enhanced customer experiences. I am eager to bring my diverse skill set and dedication to a new role that values patient care and exceptional service.

Experience

Work history, roles, and key accomplishments

Current

Overnight Patient Access Representative

Current

Holy Cross Hospital

Jun 2022 - Present (3 years 1 month)

Registered patients by obtaining necessary and accurate financial and demographic information. Communicated with third-party payors, obtained insurance benefits, and secured insurance authorizations.

Patient Registration Insurance Verification Financial Counseling Data Entry Communication Skills Medical Terminology

Customer Service Representative

Teleperformance

Jan 2023 - Mar 2025 (2 years 2 months)

Handled customer inquiries, complaints, and technical issues across various channels including phone, email, and chat. Provided excellent customer service by efficiently and effectively resolving problems.

Customer Service Technical Support Conflict Resolution Communication Skills Problem Solving CRM Software Call Center Operations Email Support Chat Support

CNA - Certified Nursing Assistant

All Ways Caring HomeCare

Dec 2020 - Jun 2022 (1 year 6 months)

Provided activities of daily living by assisting with serving meals, feeding patients, and ambulating. Administered adjunct care including enemas, douches, and non-sterile dressings.

Patient Care Vital Signs Medical Records Patient Comfort Communication Skills Nursing Assistant Skills

Shift Lead

Walgreens

Jan 2019 - Apr 2021 (2 years 3 months)

Managed and tracked store financial performance, cash control, inventory, and safety. Supported the assistant manager in the execution of all company initiatives and ensured superior customer service.

retail management Inventory Management Customer Service Staff Supervision Leadership Merchandising

Front Desk/Patient Registration

Oncology and Hematology Associates

Jan 2020 - Jan 2021 (1 year)

Registered patients accurately and in a timely manner, ensuring all information was correct and insurance verified. Collected applicable co-pays, co-insurance, and deductibles, posting payments and balancing daily batches.

Patient Registration Insurance Verification Payment Processing Medical Billing Customer Service Multi Line Phone Systems

Lead Cashier/Sales Associate

PUMA

Mar 2016 - Sep 2019 (3 years 6 months)

Participated in new store openings and closings, ensuring staff was trained on all PUMA SOPs. Achieved KPIs and maintained top customer satisfaction as a role model associate.