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Katherine Vasquez

@katherinevasquez1

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I drive data-driven communications and client engagement through strategic campaigns and concierge-level service.

Chile

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What I'm looking for

I’m seeking a remote role where I can bring experience across marketing, project coordination, and customer experience. My background supports a versatile, solutions-focused approach with strong client and operational understanding. I value clear communication, accountability, and growth within global teams.

I specialize in communications that turn customer needs into clear, effective outcomes. I’ve delivered concierge and booking support across conference centers, coordinating reservations and guest logistics, including events with up to 600 guests.

I also build and optimize digital and campaign work using data to drive growth. At L’Oréal, I executed data-driven social media campaigns and handled customer interactions across in-person and digital channels, while earlier roles included high-volume client support reporting and leading communications and case management for 400+ families.

Experience

Work history, roles, and key accomplishments

Booking Specialist

CIBC Square (Compass Group)

Sep 2023 - Nov 2025 (2 years 2 months)

Provided concierge and booking support across multiple conference-center floors, handling guest inquiries, reservations, and personalized assistance. Supported events with up to 600 guests and coordinated logistics while maintaining accurate records and resolving issues via phone, email, and in person.

Concierge Services Customer Service event support Guest Experience Logistics Coordination Records Management

Social Media & Client Engagement

L'Oréal

Jan 2022 - Jun 2023 (1 year 5 months)

Developed and executed data-driven social media campaigns to boost brand awareness, engagement, and audience growth. Managed client interactions and complaints, and supported large-scale events including product launches and international campaigns.

Campaigns Digital Content Strategy Customer Engagement Event Coordination Audience Growth

Client Support Representative

Inbrax Advertising Agency

Feb 2020 - Feb 2022 (2 years)

Handled 250+ daily customer interactions for VTR by engaging with users, tracking issues, and escalating complex cases to the appropriate department. Monitored customer feedback, recommended service improvements, and produced detailed reports to support service quality initiatives.

Customer Support Issue Tracking

Director of Communications & Case

Athletes for a Dream

Apr 2019 - Jan 2020 (9 months)

Developed and executed strategic communication initiatives to improve public outreach and engagement. Managed case support for 400+ families with terminally ill children, coordinating housing, medical treatments, and essential supplies, and organized large-scale events with media, celebrities, partners, and government officials.

Strategic Communications Case Management Event Logistics Stakeholder Management Advocacy