Camille Cortés
@camillecorts
I optimize daily operations and customer experiences through responsive virtual administrative support.
ChileWhat I'm looking for
I help companies and teams optimize their day-to-day operations and deliver an exceptional customer experience through efficient administrative support and prompt issue resolution. As a Virtual Assistant specializing in Customer Service and Administrative Support, I combine accurate calendar and meeting management with solid experience working in remote environments and handling multiple communication channels simultaneously. I focus on maintaining high service standards, proactively resolving complex issues, and ensuring that every customer receives personalized, efficient, and goal-oriented support.
Experience
Work history, roles, and key accomplishments
Administrative Assistant & Family Relations Coordinator
Kidsway
Feb 2025 - Nov 2025 (9 months)
Increased family satisfaction and retention by 15% through personalized customer service and prompt resolution of parent inquiries. Provided administrative support to teaching teams and optimized document management and payment tracking, reducing processing delays by 20%.
Medical Congress Hostess
Eventotal
Nov 2023 - Dec 2024 (1 year 1 month)
Represented organizations at medical congresses and corporate events, coordinating registration and providing attendee guidance. Supported event logistics and resolved issues in real time to ensure smooth operations.
Managed customer inquiries, bookings, modifications, and cancellations for tours and travel packages through multiple communication channels. Assisted more than 50 customers per day, achieving a 95% customer satisfaction and conversion rate through personalized recommendations.
Education
Degrees, certifications, and relevant coursework
Université Paris-Est Créteil
Master’s Degree, Environmental Engineering
Master’s degree in Environmental Engineering from Université Paris-Est Créteil.
Université Paris-Est Créteil
Bachelor’s Degree, Chemistry
Bachelor’s degree in Chemistry from Université Paris-Est Créteil.
Tech stack
Software and tools used professionally
Availability
Location
ChileAuthorized to work in
Social media
Job categories
Skills
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