At BI Inc, I manage complex federal immigration-related cases involving detailed interviews, assessments, compliance monitoring, and individualized case plans.
I review case records and official documentation for accuracy, discrepancies, and changing circumstances, then prepare confidential case notes, reports, recommendations, and follow-up actions.
I coordinate with federal personnel, attorneys, law enforcement, service providers, and community organizations while communicating program requirements clearly to diverse individuals. I also respond to sensitive and crisis situations using sound judgment and established procedures.
I've supported immigration-related federal contract operations for more than 10 years and mentor approximately nine employees on case-management procedures, documentation standards, and workflow expectations. I'm fluent in English and Spanish and hold a Master of Public Administration.
