Olaya Palavicino
@olayapalavicino
Bilingual case manager and supervisor specializing in refugee/immigrant services and compliance-focused documentation.
United StatesWhat I'm looking for
I am a bilingual (Spanish–English) case management professional with a background in law and extensive experience supporting immigrant and refugee populations. I specialize in structured interview documentation, producing accurate and objective written records while preserving client tone and contextual nuance.
Throughout my career I have provided direct services, conducted safety assessments and home studies, and coordinated with legal professionals, schools, and community partners to secure outcomes for clients. I have maintained compliance with federal and agency standards using systems such as Salesforce, ETO, and Oracle.
As a supervisor and practitioner I prioritize trauma-informed care, clear reporting, and multidisciplinary collaboration to ensure quality service delivery, program compliance, and measurable client progress.
Experience
Work history, roles, and key accomplishments
SafeCare Supervisor
Lutheran Family Services Rocky Mountains
Feb 2025 - Present (1 year)
Supervise Parent Support Providers delivering structured in-home education, ensuring regulatory compliance and accurate case documentation while conducting weekly visits and Spanish-language sessions for families.
Case Manager, URM Program
Lutheran Family Services Rocky Mountains
Feb 2023 - Feb 2025 (2 years)
Provided long-term case management for unaccompanied refugee minors, conducting safety assessments, structured interviews, and preparing service plans while coordinating education and legal supports.
Case Manager, Resettlement
Lutheran Family Services Rocky Mountains
Oct 2022 - Feb 2023 (4 months)
Facilitated first-90-day integration services for newly arrived refugee families, conducting Spanish intake interviews and producing structured English documentation for benefits, health, and education enrollment.
Animal Rescue Advocate
Volunteer Animal Rescue
Jan 2014 - Dec 2022 (8 years 11 months)
Led rescue and rehoming initiatives for stray animals, conducted adoption screenings, and ran community education campaigns in coordination with local government.
Legal Advisor
Undisclosed (Chile)
Jan 2012 - Dec 2018 (6 years 11 months)
Provided legal and social guidance to underserved families, preparing formal submissions and assisting clients to access public benefits, housing, and administrative processes.
Education
Degrees, certifications, and relevant coursework
Innovacien Institute
Course, HTML5 / Web Development
2020 - 2020
Completed an HTML5 course at Innovacien Institute in 2020.
Universidad Mayor
Bachelor of Law, Law
Completed a Bachelor of Law at Universidad Mayor, validated as U.S. bachelor-equivalent for employment purposes.
University of Colorado Boulder
Continuing education, Business Writing
Completed coursework in business writing at the University of Colorado Boulder.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
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