Virginia Hernandez

Provided mission support for reunification of unaccompanied minors by conducting sponsor vetting interviews and authenticating documents using international government databases. Coordinated DNA testing, ensured ORR portal documentation accuracy with quality control teams, and facilitated reunification with verified sponsors.

Delivered mental health services to unaccompanied children in residential care while ensuring compliance with ORR policies and contractual requirements. Conducted assessments, provided individual and group counseling, screened for human trafficking indicators, and implemented crisis intervention protocols with multidisciplinary documentation.

Responded with law enforcement to community mental health emergencies, providing on-site crisis intervention and stabilization. Conducted youth-focused assessments for depression, anxiety, and suicide risk and delivered immediate intervention strategies in high-pressure situations.

Provided crisis intervention services for walk-in patients by performing safety and lethality assessments to support stabilization and appropriate care transitions. Managed inpatient referral coordination and developed discharge plans with follow-up protocols, including psychosocial rehabilitation and substance abuse evaluations.

Completed face-to-face outpatient eligibility assessments, including admissions screenings, biopsychosocial assessments, and demographic intake. Performed DSM-V/ICD-10 coding with 100% accuracy for utilization documentation and coordinated psychiatric evaluations and case management follow-ups using Microsoft Excel.

Streamlined insurance verification by developing screening protocols that became the organizational standard. Delivered employee training using Microsoft PowerPoint and supported front desk operations, including appointment scheduling and phone call handling.

Managed digital medical record systems using Anasazi and Citrix while ensuring compliance with federal and state regulations through systematic record reviews. Coordinated medical record requests, maintained chart management workflows, and assembled new patient records to meet production schedules.

Pursuing an M.A. in Clinical Counseling at Walden University through online studies (projected August 2026).

Earned a B.S. in Social Psychology from Park University in El Paso, Texas (beginning 10/2010; completion date not provided).