Janecssa Morales

I am a passionate case manager with a strong commitment to supporting unaccompanied children and young adults through complex systems. With a B.A. in Sociology from Buffalo State University, I have developed a deep understanding of social services and the challenges faced by vulnerable populations. My experience spans various roles, including my current position at Dynamic Service Solutions, where I coordinate case management and ensure compliance with ORR policies.

Previously, I worked with Acuity International, where I managed the Young Adult Case Management Program, conducting assessments and creating tailored service plans. My ability to communicate effectively with diverse stakeholders, including ICE and community organizations, has been crucial in facilitating successful outcomes for my clients. I am also experienced in customer service, having worked as a Travel Navigator, where I honed my skills in providing clear guidance and support to individuals in need.