Open to opportunities

Katherine Donofrio

@katherinedonofrio

Message

Dedicated customer service professional with a passion for communication.

United States

Message

What I'm looking for

I am looking for a role that values communication and customer satisfaction, with opportunities for growth.

I am a dedicated and knowledgeable customer service professional with extensive experience in the food service industry. My journey began at Giordanos Family Restaurant, where I honed my skills in communication and problem-solving. I take pride in my ability to establish rapport with clients and ensure their satisfaction, which has been a driving force in my career.

Currently pursuing a Bachelor of Arts in Creative Advertising at Michigan State University, I have maintained a 3.9 GPA and have been recognized on the Dean's List. My involvement in various organizations, such as the Michigan State University Society for News Design and the Advertising Association, reflects my commitment to personal and professional growth. I aim to leverage my skills in customer service and communication to contribute positively to any organization I join.

Experience

Work history, roles, and key accomplishments

Current

Bachelor of Arts | Creative Advertising

Current

Michigan State University

May 2023 - May 2025 (2 years)

Pursuing a Bachelor of Arts in Creative Advertising with a strong academic record, including Dean's List honors. Actively involved in various student organizations related to advertising and communication.

Team Collaboration Communication Leadership Organizational Skills

Current

Bachelor of Arts | Creative Advertising

Current

Michigan State University

May 2023 - Mar 2025 (1 year 10 months)

Currently pursuing a Bachelor of Arts in Creative Advertising with a strong academic record, including Dean's List honors. Actively involved in various student organizations related to advertising and communication.

Team Collaboration Communication Leadership Time Management Project Management

Phone Clerk/Hostess

Giordanos Family Restaurant

Jan 2021 - Sep 2024 (3 years 8 months)

As a Phone Clerk/Hostess, I streamlined communication between departments, improved order processing times, and enhanced customer satisfaction by addressing inquiries and resolving billing issues. My role involved efficiently routing calls and providing backup receptionist duties during peak periods.

Customer Service Verbal Communication Customer Support Order Processing

Phone Clerk/Hostess

Giordanos Family Restaurant

Jan 2021 - Sep 2024 (3 years 8 months)

As a Phone Clerk/Hostess, I streamlined communication between departments, improved order processing times, and enhanced customer satisfaction by addressing inquiries promptly. I also provided backup receptionist duties and assisted in resolving billing issues, contributing to increased on-time payments.

Customer Service Verbal Communication Problem Solving Customer Support Order Processing

Education

Degrees, certifications, and relevant coursework

Michigan State University

Bachelor of Arts, Creative Advertising

2023 - 2027

Grade: 3.9 GPA

Activities and societies: Dean's List Fall Semester 2023, Spring Semester 2024; Member of Michigan State University Society for News Design, Women in Advertising & Communication Mentorship, Advertising Association, Wealth Management Association.

Pursuing a Bachelor of Arts in Creative Advertising with a strong academic record, including Dean's List honors for Fall Semester 2023 and Spring Semester 2024. Actively involved in various student organizations such as the Michigan State University Society for News Design and Advertising Association.

Nazareth Academy

High School Diploma, Literature

2019 - 2023

Grade: 3.9 GPA

Activities and societies: Member of Writer's Society, Youth Initiative, Operation Snowball, Future Healthcare Workers.

Graduated with a High School Diploma, recognized for achievements in literature with multiple award-winning poems published in the school's literary magazine. Received accolades for a composition celebrating the magazine's 25th anniversary.