Open to opportunities

Smeralda Petit

@smeraldapetit

Message

Dedicated customer service representative with strong communication skills.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated customer service representative with a strong focus on providing exceptional service and support. My experience as a cashier at BurgerFi and Panera Bread has honed my ability to communicate effectively with customers, ensuring their needs are met and their concerns addressed promptly. I thrive in collaborative environments, working well both independently and as part of a team.

Currently, I am enhancing my skills as a Customer Service Representative at Teleperformance, where I connect with customers through various channels to resolve their inquiries. My commitment to delivering friendly and knowledgeable assistance has consistently contributed to customer loyalty and satisfaction. I am also pursuing an Associate Degree with a minor in Graphic Design, which complements my creative problem-solving abilities.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Teleperformance

Jan 2024 - Present (1 year 9 months)

Engaged with customers across various channels to resolve questions and concerns, de-escalating issues as needed. Documented all call-related information for auditing and reporting purposes.

Customer Service Communication Problem Solving Data Entry Conflict Resolution

Cashier

BurgerFi

Mar 2021 - Jan 2024 (2 years 10 months)

Assisted customers with purchases, item location, and reward program enrollment. Addressed customer inquiries and concerns while maintaining organized merchandise displays.

Customer Service Inventory Management Sales Communication Problem Solving

Cashier

Panera Bread

Apr 2022 - Aug 2022 (4 months)

Managed front desk orders, processed payments, and ensured accurate change. Maintained a clean and organized workspace, facilitating efficient operations for colleagues.

Order Taking Payment Processing Customer Service Workspace Organization Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Broward College

Associate Degree, Graphic Design

2023 -

Currently pursuing an Associate Degree with a minor in Graphic Design, focusing on foundational principles and creative applications.

Fort Lauderdale High School

High School Diploma, General Studies

2018 - 2022

Activities and societies: Member of Fort Lauderdale High School Band, Awarded Adobe Photoshop Certification 2020, Awarded Florida Bandmasters Association Twirling Auxiliary 2019

Participated as a member of the Fort Lauderdale High School Band. Achieved Adobe Photoshop Certification in 2020 and was awarded the Florida Bandmasters Association Twirling Auxiliary in 2019.