Open to opportunities

Kathe Pure

@kathepure

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I grow SaaS customer value through onboarding, retention, renewals, and account expansion.

Nigeria

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What I'm looking for

I'm looking for customer success or account management work where I can improve onboarding, product adoption, retention, renewals, and account growth through proactive customer engagement.

I've managed customer success and account portfolios at Synthara UK, onboarding 40+ customers monthly and guiding implementation, product adoption, and long-term success.

I increased revenue by 40%, improved renewal rates by 60%, and supported ARR and NRR growth through upselling, account expansion, and retention strategies. By monitoring customer health and building trusted relationships, I maintained a 90% customer retention rate.

At Spirit Technique LLC, I managed end-to-end enrolment journeys for hundreds of prospective families, increasing enrolment conversion by 20% through proactive follow-up and personalised engagement across phone, email, SMS, and WhatsApp.

I've also improved support operations at Nonskin, reducing ticket backlog by 50% and saving leadership more than 20 hours weekly through stronger workflows. I enjoy partnering across teams to make every stage of the customer journey smoother and more valuable.

Experience

Work history, roles, and key accomplishments

Customer Success & Enrolment Journey Specialist

Spirit Technique LLC

Jan 2026 - Jul 2026 (6 months)

Managed the end-to-end enrolment journey for hundreds of prospective families, from enquiry through onboarding and ongoing engagement. Increased enrolment conversion by 20% through proactive follow-ups, lead nurturing, and personalized customer engagement.

Customer Success Customer Onboarding Lead Nurturing Customer Engagement Freshdesk CRM Management

Customer Success and Account Manager

Synthara

May 2025 - Jan 2026 (8 months)

Managed a portfolio of customer accounts, onboarding 40+ customers monthly while leading implementation, product adoption, and long-term success. Increased revenue by 40%, improved renewal rates by 60%, and contributed to 25% growth in ARR and NRR through upselling and retention strategies.

Customer Success Account Management Customer Onboarding Customer Retention Upselling Account Expansion Customer Health Monitoring customer success strategy Cross Functional Collaboration

Customer Service Manager

Nonskin

Jan 2024 - Feb 2025 (1 year 1 month)

Delivered multichannel customer support across phone, email, and live chat while resolving complex customer issues. Reduced ticket backlog by 50% and saved leadership 20+ hours weekly by improving support workflows and operational efficiency.

Customer Support Multichannel Support Ticket Management CRM Process Improvement Operational Efficiency