Arbi Neli
@arbineli
Detail-oriented professional with expertise in customer service and finance.
AlbaniaWhat I'm looking for
I am a dedicated professional with a Bachelor's Degree in Business Administration & IT from the Canadian Institute of Technology. My career has been focused on customer service and finance, where I have developed strong skills in communication and problem-solving. I have worked in various roles, including back office support and medical billing, which have honed my attention to detail and ability to manage multiple tasks efficiently.
Throughout my career, I have consistently demonstrated my commitment to providing excellent service and support. My experience includes working with DEI Marketing, Sorridi CCL, and Future Care Consultants, where I have contributed to improving processes and enhancing customer satisfaction. I am fluent in both Albanian and English, with a working knowledge of Italian, which allows me to communicate effectively with diverse clients.
Experience
Work history, roles, and key accomplishments
Medical Billing and Coding Specialist / Accounts Receivables
Future Care Consultants
Aug 2021 - Present (5 years 1 month)
Managed medical billing and coding processes, ensuring accurate accounts receivable management.
Assistant to the Head of Finance Department
Birra Tirana SHA
Jun 2020 - Jul 2020 (1 month)
Assisted in financial operations and administrative tasks, supporting the finance department's objectives.
Backoffice / Customer Service
VIA Solutions
Sep 2019 - Oct 2019 (1 month)
Provided customer service and backoffice support, enhancing operational efficiency and client relations.
Backoffice / Customer Service
Capitevo
Jul 2019 - Aug 2019 (1 month)
Supported customer service operations and backoffice functions, ensuring timely responses to customer needs.
Backoffice / Customer Service
Sorridi CCL
Nov 2018 - Mar 2019 (4 months)
Handled customer service inquiries and backoffice tasks, contributing to improved client satisfaction.
Backoffice / Customer Service
DEI Marketing
Aug 2017 - Jun 2018 (10 months)
Provided backoffice support and customer service, ensuring efficient communication and resolution of client inquiries.
Education
Degrees, certifications, and relevant coursework
Canadian Institute of Technology
Bachelor Degree, Business Administration & IT
2017 - 2021
Grade: B1
Activities and societies: Developed skills in Microsoft Office, social media management, and digital communication tools.
Pursued a Bachelor Degree in Business Administration & IT, covering various aspects of business management and information technology.
Tech stack
Software and tools used professionally
Availability
Location
AlbaniaAuthorized to work in
Website
cit.edu.alJob categories
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