Open to opportunities

Vanesa Barjamaj

@vanesabarjamaj1

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Recent graduate eager to start a professional career in customer support.

Albania

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What I'm looking for

I am looking for a role that offers growth opportunities and a supportive team environment.

Having recently graduated from Epoka University, I am an enthusiastic and sociable individual ready to embark on my professional journey. My strong passion for learning and gaining new experiences drives me to excel in every task I undertake. Colleagues often describe me as friendly and reliable, and I pride myself on my dedication, responsibility, and motivation.

In my previous roles as a Customer Support Representative and during my internship at Albanian Tax and Consulting, I developed essential skills in effective communication, critical thinking, and customer relations. I have a proven track record of resolving customer inquiries and complaints efficiently, ensuring a seamless customer experience. I am excited to apply my skills and make a positive impact in my next role.

Experience

Work history, roles, and key accomplishments

Back-Office Customer Support

IMC SH.P.K

Jan 2024 - Apr 2024 (3 months)

In this role, I helped a large volume of customers daily, maintaining professionalism and a positive attitude. I focused on customer satisfaction and demonstrated empathy in handling difficult situations, fostering trust and loyalty.

Customer Support Empathy Customer Satisfaction Communication Teamwork Problem Solving

Customer Support Representative

Fiber Group

Oct 2023 - Jan 2024 (3 months)

As a customer service representative, I assisted customers by answering inquiries, resolving issues, and ensuring a seamless customer experience. I responded to customer requests for products and services, investigated complaints, and educated customers about billing and support policies.

Customer Service Problem Solving Time Management Critical Thinking Documentation Teamwork

Intern

Albanian Tax & Consulting

Oct 2023 - Nov 2023 (1 month)

During my internship, I assisted with tax filings, prepared financial reports, and supported clients with accounting and tax compliance. I conducted research on local tax regulations and helped maintain accurate financial records.

Tax Compliance Financial Reporting Research Accounting Teamwork Communication

Education

Degrees, certifications, and relevant coursework

Epoka University

Bachelor in International Marketing and Logistics, International Marketing and Logistics

2023 - 2023

During my internship at Albanian Tax and Consulting (ATC), I assisted with tax filings, prepared financial reports, and supported clients with accounting and tax compliance. I also conducted research on local tax regulations and helped maintain accurate financial records.