Kate Neiland

Managed front desk operations, coordinated office administration, and handled correspondence. Developed and implemented health and safety policies, conducted risk assessments, and delivered training. Performed hardware testing and quality assurance, and managed social media content and campaigns.

Oversaw daily operations of bar and kitchen, managed staff and rotas, and handled financial tasks including banking and stock takes. Reduced food costs by £400 per week and achieved high customer service ratings.

Supervised front-end operations of a busy customer service department, achieving daily earnings up to £10,000. Implemented customer satisfaction goals, automated paperwork, and up-sold the Travel Money Card Program.

Assisted customers with foreign currency transactions, increased product sales to over 10% of overall sales, and handled deliveries of currency worth £30,000+. Awarded 3rd highest product saleswoman in the northern area for Q1 2022.

Prepared and invigilated tests for up to 120 candidates per day, successfully stopping 13 impersonators in 9 months. Undertook manager position on short notice and maintained a 0% error rate.

Launched a product from scratch, generating over £2,000 in profit over 17 months. Handled customer orders, content creation, website development, and finance. Completed the 6-week Princes Trust Course on business management.

Pursuing a Bachelor's degree in Cyber Security, focusing on the principles and practices of securing digital systems and networks.

Completed a diploma in HTML, covering the fundamentals of web page structure and markup.

Completed a diploma in CSS, covering the fundamentals of styling web pages and creating responsive designs.

Completed A-Levels in Forensic Science, gaining foundational knowledge in scientific methods and forensic analysis.