Kasyn Givens

Assists business clients with banking needs including digital, credit card, and fraud inquiries. Resolves routine client inquiries by phone and escalates bank errors and regulatory concerns while following policies and laws.

Manages accounts by combining high-level customer support, technical troubleshooting, and sales to retain and grow high-value clients in a fast-paced environment.

Troubleshoots and resolves complex technical issues for borrowers navigating digital lending platforms, achieving high customer satisfaction. De-escalates high-priority complaints via phone and digital channels.

Validated critical borrower account data and financial information to ensure accuracy and compliance during loan origination, maintaining 100% documentation standards.

Managed end-to-end referral placement, connecting prospective clients with specialized partner firms to maximize case outcomes. Documented detailed case notes with 100% accuracy in the firm's database.

Ranked as a top producer in client retention using empathetic virtual communication and expert knowledge of legal intake criteria.

Bachelor of Arts in Electronic Journalism from the University of Central Florida, completed in May 2022.