Open to opportunities

Kassidy DeJong

@kassidydejong

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Aspiring computer support specialist with a focus on customer service.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

As a dedicated Computer Support Specialist student at Grand Rapids Community College, I have developed a strong foundation in information security, server administration, and database development. My education has equipped me with the skills necessary to thrive in technical environments, and I am eager to apply my knowledge in a professional setting.

My experience as a Customer Service & Graphic Design Intern at Global Art allowed me to hone my communication skills while managing data entry and maintaining digital storefronts. Additionally, my role as a General Cleaner at Enviro-Clean taught me the importance of attention to detail and inventory management in a fast-paced work environment. I am passionate about leveraging my skills to provide exceptional support and contribute to team success.

Experience

Work history, roles, and key accomplishments

General Cleaner

Enviro-Clean

Aug 2024 - Jan 2025 (5 months)

Cleaned in office and manufacturing settings. Monitored inventory and restocked supplies.

Inventory Management Supply Chain

Customer Service & Graphic Design Intern

Global Art

Nov 2022 - Jan 2023 (2 months)

Provided front-line customer support via phone, chat, and email. Managed data entry and processed online orders in a fast-paced setting. Maintained and updated digital storefronts and company social media.

Customer Service Graphic Design Data Entry Order Processing Social Media Management

Sales Associate

Famous Footwear

Jul 2019 - Aug 2022 (3 years 1 month)

Delivered exceptional customer service and resolved customer issues effectively. Handled returns, exchanges, and transactions with accuracy. Organized products, maintained visual merchandising displays across the store, restocked shelves, and checked inventory.

Customer Service Sales Merchandise Inventory Management

Education

Degrees, certifications, and relevant coursework

Grand Rapids Community College

Associate of Applied Science, Computer Support Specialist

Completed coursework in Information Security, Windows Server Administration, and A+ Software & Hardware. Gained proficiency in Microsoft Office Suite, Linux, Excel, Network+, SQL, Web Programming, Web Design, Database Development, Ticketing Systems, and Active Directory.