Open to opportunities

Michelle Smith

@michellesmith

Message

Detail-oriented Technical Support Specialist with strong troubleshooting skills.

United States

Message

What I'm looking for

I am looking for a remote IT support role that values communication and problem-solving.

I am a detail-oriented and customer-focused Technical Support Specialist with a solid foundation in troubleshooting hardware, software, and networking issues. My experience includes providing remote support and implementing IT solutions, which has honed my problem-solving abilities. I am eager to leverage my technical expertise and communication skills in a remote IT support role.

Currently pursuing a Bachelor's degree in Computer Information Systems and Technology, I have developed a strong understanding of Windows OS and database management. My coursework in Network Security, Database Management, and Programming has equipped me with the necessary skills to excel in technical support. I have also gained practical experience through my role as a Help Desk Associate, where I provided Tier 1 technical support and developed SQL queries for inventory management.

Experience

Work history, roles, and key accomplishments

Associate

RaceTrac

Apr 2024 - Jun 2024 (2 months)

Processed transactions, balanced cash drawers, and resolved technical and payment issues, ensuring a smooth customer experience.

Customer Service Payment Processing Technical Support Problem Solving Communication

Concessions

King of Pops, Truist Park

Jul 2023 - Apr 2024 (9 months)

Operated POS system, managed customer transactions, and resolved payment issues, providing excellent service in a fast-paced environment.

Customer Service Payment Processing Problem Solving Communication

Help Desk Associate

Elevation Connect

Oct 2023 - Nov 2023 (1 month)

Provided Tier 1 technical support for login issues and application errors. Assisted prospective students with troubleshooting account access and managed high volumes of inquiries via phone and email, ensuring prompt solutions.

Technical Support Troubleshooting SQL Customer Service Communication Problem Solving Ticketing

Education

Degrees, certifications, and relevant coursework

Life University

Bachelor's, Computer Information Systems and Technology

2023 - 2025

Activities and societies: Projects include developing SQL queries for inventory management and a Python-based Smart Study Planner.

Pursuing a Bachelor's degree in Computer Information Systems and Technology with relevant coursework in Network Security, Database Management, System Analysis, and Programming.