Looking for a job

Kassaga Paul

@kassagapaul

Message

I deliver empathetic live-chat customer support, accurate records, and reliable transaction assistance.

Uganda

Message

What I'm looking for

I'm looking for a customer support or service operations role where I can use clear communication, empathy, digital systems, accurate documentation, and problem-solving to improve customer experiences.

I'm building customer-focused service experience across hospitality operations, live chat, transaction support, and digital record management in Uganda.

I respond to customer questions in clear written English, investigate routine issues, verify customer and transaction information, and follow through with appropriate solutions. I use empathy, active listening, and targeted questions to maintain positive customer relationships while managing multiple responsibilities accurately.

I'm also experienced with Excel, Google Sheets, office productivity tools, and basic CRM and POS systems, supporting payment, billing, administrative, and operational recordkeeping with confidentiality and attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Customer Service / Hospitality Operations

Current

Uganda

Provided professional customer support through live chat and other channels, handling inquiries, troubleshooting issues, and maintaining accurate records. Coordinated with teams to resolve operational issues and ensure timely follow-up.

Customer Service Live Chat Written Communication Issue Resolution Troubleshooting Active Listening Empathy Record keeping Google Sheets Data Entry Multitasking Confidentiality

Education

Degrees, certifications, and relevant coursework

University of Kisubi

Diploma, Business Management and Administration

Pursuing a Diploma in Business Management and Administration, with coursework in business communication, information systems, accounting, and financial management.