Open to opportunities

Joan Namale

@joannamale

Message

Dedicated chat support agent with strong communication and problem-solving skills.

Uganda

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated and customer-focused professional currently working as a Chat Support Agent at Liquid Telecom Uganda. With a strong foundation in communication and problem-solving, I excel in providing exceptional customer service and driving customer satisfaction. My role involves responding to multiple customer inquiries via chat, assisting with troubleshooting, and documenting interactions using CRM systems.

Prior to my current position, I served as a Customer Service Representative at Opportunity Bank Uganda, where I honed my skills in handling customer support across various channels, including phone, email, and chat. My commitment to maintaining high customer satisfaction has been a driving force in my career, and I continuously seek to improve the customer experience through effective communication and feedback.

Experience

Work history, roles, and key accomplishments

Current

Chat Support Agent

Current

Liquid telecom Uganda

Mar 2023 - Present (2 years 3 months)

As a Chat Support Agent, I respond to multiple customer inquiries via chat, assist with troubleshooting, and document interactions using CRM systems. I maintain high customer satisfaction by delivering efficient support and collaborating with teams to resolve complex issues.

Chat Support Customer Service CRM Tools Technical Troubleshooting Problem Solving Communication Skills Empathy Team Collaboration

Customer Service Representative

opportunity bank Uganda

Jan 2021 - Jan 2023 (2 years)

In my role as a Customer Service Representative, I provided support via phone, email, and chat, resolving complaints and processing orders. I achieved high customer satisfaction and suggested product improvements based on feedback.

Customer Service Product Knowledge Communication Skills Order Processing Feedback Problem Solving Teamwork

Education

Degrees, certifications, and relevant coursework

Makerere University

Bachelor of Science, Quantitative Economics

2008 - 2013

Activities and societies: Relevant Courses: Certificate in Computer Applications, MS Office, Customer Service Fundamentals, Effective Communication Skills.

Bachelor of Science degree in Quantitative Economics, focusing on the application of statistical and mathematical methods to economic data and problems.