stanley Tugusurwa
@stanleytugusurwa
Customer-focused support specialist resolving technical and e-commerce issues with empathy.
UgandaWhat I'm looking for
I am a customer-focused support specialist with over three years of experience in client engagement, live chat and phone support, and technical troubleshooting. I consistently handled 50+ daily inquiries, achieved high customer satisfaction (95%), and implemented process improvements that reduced response time by 30%.
I am proficient in Intercom and multiple CRM systems (Zendesk, HubSpot), certified C2 in English, and experienced supporting e-commerce operations and secure handling of customer data. I bring shift flexibility, conflict-resolution skills, and a track record of training team members and escalating complex cases effectively.
Experience
Work history, roles, and key accomplishments
Customer Care Officer
Finance Trust Bank Uganda
Sep 2024 - Dec 2024 (3 months)
Handled 50+ daily customer interactions across phone and written channels, achieving a 95% customer satisfaction rating and maintaining detailed CRM records while escalating complex cases for resolution.
Data Entrant
Cameo Technologies
Mar 2024 - Oct 2024 (7 months)
Processed and entered customer data securely while developing troubleshooting skills for technical issues and ensuring proper handling of PII.
Virtual Assistant
Blue Cube Inc
Apr 2022 - Jun 2024 (2 years 2 months)
Managed customer-facing operations for a busy coffee business, implemented support protocols that reduced response time by 30%, and trained 5+ staff in customer service best practices.
Education
Degrees, certifications, and relevant coursework
MAKERERE UNIVERSITY BUSINESS SCHOOL
Procurement and Supply Chains Management, Busines
Grade: 3.45
Availability
Location
UgandaAuthorized to work in
Job categories
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