LM

Open to opportunities

Lynade Mutashorora

@lynademutashorora

I support customers and manage data accurately across chat, email, phone, and remote administrative workflows.

What I'm looking for

I'm looking for a full-time remote customer service role where I can support customers through chat, email, and phone, maintain accurate records, work US Pacific hours, and deliver reliable, empathetic service.

I've supported customers remotely as a freelance Customer Support and Data Entry Specialist, handling email and chat inquiries while maintaining 95%+ satisfaction and quick response times.

I manage high volumes of data in Excel and Google Sheets, process forms, invoices, and records, and protect confidential information. I also work flexible evening hours to meet client deadlines.

Previously, at Interswitch East Africa, I managed databases, filing systems, and document preparation while supporting invoice tracking and payment records. I communicated professionally with clients and team members across administrative and accounting tasks.

I'm available for full-time remote night-shift work covering US Pacific hours, with reliable internet, a quiet home office, and the tools needed for chat, email, phone, and video support.

Experience

Work history, roles, and key accomplishments

FS

Current

Remote Customer Support / Data Entry Specialist

Current

Freelance, Self-Employed

Jan 2023 - Present (3 years 7 months)

Handled customer inquiries via email and chat, maintaining 95%+ satisfaction and quick response times. Entered and managed large volumes of data in Excel and Google Sheets with high accuracy.

Customer Service Email Support Chat Data Entry Excel Google Sheets Data Management Confidentiality Time Management

IA

Administrative Assistant

Interswitch East Africa

Jan 2019 - Mar 2023 (4 years 2 months)

Managed databases, filing systems, and document preparation. Supported accounting tasks including invoice tracking and payment records.

Database Management Documentation Preparation Invoicing Accounts Payable Record keeping

Education

Degrees, certifications, and relevant coursework

BU

Bishop Stuart University

Bachelor of Business Administration, Business Administration

2019 - 2022

Pursued a Bachelor's degree in Business Administration, gaining a strong foundation in business principles and management.

BU

Bishop Stuart University

Diploma in Business Administration, Business Administration

2017 - 2019

Completed a Diploma in Business Administration, developing practical skills in business operations and administration.

SM

St. John's College, Mpigi

Advanced Certificate, General Studies

2015 - 2016

Attained the Advanced Certificate Level, completing secondary education with a focus on advanced studies.

IS

Ishaka Vocational Secondary School

Uganda Certificate of Education, General Studies

2010 - 2013

Completed the Uganda Certificate Level, completing secondary education with foundational coursework.

KS

Kyeitembe Primary School

Primary Leaving Examination, Primary Education

2003 - 2009

Completed primary education and obtained the Primary Leaving Examination certificate.

Tech stack

Software and tools used professionally

Google Workspace

Google Sheets

QuickBooks

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