KJ

Open to opportunities

kashish jaiswal

@kashishjaiswal

Customer service professional with aviation and hospitality training.

What I'm looking for

I am seeking a customer-facing role in a stable, dynamic organization where I can apply my aviation and hospitality training, grow my skills, and contribute through strong communication and teamwork (willing to travel).

I am a customer service professional with formal training in aviation, hospitality, and travel management from Frankfinn Institute of Air Hostess Training and a graduate of Surendranath College.

I have practical experience working in customer-facing roles, including 7 months at IGT Solutions as a Customer Service Executive and 5 months at Tech Mahindra supporting the Flipkart process, where I developed strong communication, problem-solving, and teamwork skills.

I bring a positive attitude, willingness to travel, and a hardworking, friendly approach to service roles and seek opportunities in a dynamic, stable organization where I can apply my hospitality training and grow professionally.

Experience

Work history, roles, and key accomplishments

TM

Customer Support Associate

Served as customer support for Flipkart process for 5 months, resolving order and account issues and meeting quality and productivity metrics.

Customer Support E commerce Support Ticketing Systems Communication Troubleshooting CRM

IS

Customer Service Executive

IGT Solutions

Provided customer service for 7 months handling inquiries and resolving issues to maintain customer satisfaction and service-level targets.

Customer Service CRM Communication Multilingual Support Teamwork

Education

Degrees, certifications, and relevant coursework

RS

Ratnakar North Point School

Class 12, Higher Secondary

2019 - 2019

Completed Higher Secondary education (Class 12) in 2019.

SC

Surendranath College

Graduated from Surendranath College with undergraduate studies (degree and field not specified).

FT

Frankfinn Institute of Air Hostess Training

Diploma, Aviation, Hospitality, and Travel Management

Completed a diploma course in aviation, hospitality, and travel management focusing on air hostess training and customer service skills.

HS

Howrah St. John's High School

Class 10, Secondary

2017 - 2017

Completed Secondary education (Class 10) in 2017.

Tech stack

Software and tools used professionally

Gmail

Height

Dynamic

Objective

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