Archana Sahani
@archanasahani
Customer service professional focused on delivering excellent customer satisfaction and experience.
IndiaWhat I'm looking for
I’m a highly motivated and friendly customer service professional, with experience across Flipkart, HDFC Bank, and Indigo Airlines’ airport operations and customer service. I bring a positive attitude, strong interpersonal skills, and the ability to handle customers politely, even under pressure.
I’m looking for a responsible position where I can gain practical experience while helping a company achieve goals through customer satisfaction and a great customer experience. With fluent English, Hindi, and Marathi, I’m comfortable communicating clearly, supporting customers effectively, and learning continuously to create my own creativity and improvements.
Experience
Work history, roles, and key accomplishments
Airport Ops & Customer Service
IndiGo
Nov 2021 - Oct 2024 (2 years 11 months)
Worked in airport operations and delivered passenger-facing customer service for 3 years. Supported day-to-day service activities while maintaining a helpful, customer-first attitude under pressure.
Customer Service Executive
HDFC Bank
Mar 2021 - Sep 2021 (6 months)
Handled customer service responsibilities for inquiries and support needs during a 6-month role. Focused on clear communication and resolving customer concerns efficiently.
Customer Service Executive
Flipkart
Aug 2020 - Feb 2021 (6 months)
Provided customer service support for customer inquiries and issue resolution during a 6-month role. Maintained a polite, professional approach to ensure positive customer experience.
Education
Degrees, certifications, and relevant coursework
T.Y.B.Com (Mumbai)
Bachelor of Commerce, Commerce
Completed T.Y.B.Com (Bachelor of Commerce) in Mumbai (year 2020).
HSC (Maharashtra)
Higher Secondary Certificate (HSC), Higher Secondary Education
Completed HSC in Maharashtra (year 2017).
SSC (Maharashtra)
Secondary School Certificate (SSC), Secondary Education
Completed SSC in Maharashtra (year 2015).
Availability
Location
IndiaAuthorized to work in
Job categories
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