Anila Ekka

I’m a hospitality and customer service focused professional, currently building my career through hands-on training and real customer interactions. My goal is to contribute my “concept and interpersonal skill” while learning and growing with the organization.

I completed hospitality training for 6 months in Front Office from Goa Marriott Resort and Spa. I also completed 6 months of Hospitality Training in Food & Beverage Services from the same organization, strengthening my service mindset and communication.

I then gained 3 months of Customer Service (Voice Process) experience with an International BPO on a contractual basis from Concentrix. This experience sharpened my ability to handle customer needs confidently and stay service-oriented under process-based work.

PROFESSIONAL EXPERIENCE

Customer Service Associate (Etraveli Voice Process)

WNS Global Services Pvt. Ltd. / India

• Provided end-to-end customer support for Etraveli, a leading global flight tech platform, assisting international passengers with flight bookings, cancellations, and route modifications.

• Utilized GDS (Global Distribution System) software daily to efficiently look up live inventory, interpret fare rules, process ticket reissues, and handle complex reservation queues.

• Managed a high volume of inbound inquiries via Call and email ticketing systems, maintaining a consistent 90%+ customer satisfaction and first-contact resolution score.

• Navigated strict airline policies, schedule changes, and baggage rules to deliver rapid, accurate solutions for international travelers under tight timelines.

I bring a strong personal foundation—“Fast Learner, Positivity, Polite,” along with “Good Interpersonal Skills, Confidence.” I’m looking for a role where I can apply my service skills, support customers effectively, and continuously improve with guidance.