Kasha O'Connell

I am a dedicated and skilled professional with extensive experience in operations management and customer service, particularly in remote work environments. My journey began with a strong focus on leveraging my organizational, communication, and problem-solving skills to achieve both personal and professional growth. As the co-owner and office manager of Megs Gentle Loving Pet Care, I successfully managed daily operations, scheduled appointments, and maintained exceptional client relationships, all while working from home.

Throughout my career, I have demonstrated a commitment to delivering exceptional customer experiences, which is evident in my ability to increase client retention rates to 98% at my pet care business. My technical proficiency with tools like Microsoft Office Suite and DoorSwap has enabled me to streamline operations and enhance marketing strategies, resulting in a 30% growth in my client base over two years. I am passionate about creating effective solutions and fostering trust with clients, making me an asset to any organization looking to excel in a remote capacity.