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@kashaoconnell
Dedicated operations manager with expertise in remote work environments.
I am a dedicated and skilled professional with extensive experience in operations management and customer service, particularly in remote work environments. My journey began with a strong focus on leveraging my organizational, communication, and problem-solving skills to achieve both personal and professional growth. As the co-owner and office manager of Megs Gentle Loving Pet Care, I successfully managed daily operations, scheduled appointments, and maintained exceptional client relationships, all while working from home.
Throughout my career, I have demonstrated a commitment to delivering exceptional customer experiences, which is evident in my ability to increase client retention rates to 98% at my pet care business. My technical proficiency with tools like Microsoft Office Suite and DoorSwap has enabled me to streamline operations and enhance marketing strategies, resulting in a 30% growth in my client base over two years. I am passionate about creating effective solutions and fostering trust with clients, making me an asset to any organization looking to excel in a remote capacity.
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Work history, roles, and key accomplishments
Megs Gentle Loving Pet Care / Rover.com
Apr 2015 - Present (10 years 7 months)
Managed daily operations of a family-owned dog boarding and daycare business from home. Increased client base by 30% through effective advertising and maintained exceptional client relationships. Implemented a flexible scheduling system and managed billing using digital tools.
Absolute Storage Management
Sep 2017 - Dec 2018 (1 year 3 months)
Delivered top-tier customer service both remotely and on-site, maintaining high tenant satisfaction. Oversaw collections and coordinated marketing campaigns to attract new tenants, utilizing various digital communication tools.
Publix
Jan 2016 - Sep 2017 (1 year 8 months)
Managed inventory and scheduling, optimizing workflow and efficiency. Assisted customers with special orders while maintaining high standards of service and compliance with health codes.
Lewis County Nursing and Rehabilitation Center
Jul 2010 - May 2014 (3 years 10 months)
Provided compassionate care to patients, ensuring their daily needs were met. Maintained accurate patient records and coordinated with healthcare teams, showcasing strong organizational skills.
Degrees, certifications, and relevant coursework
High School Diploma, General Education
2007 - 2011
Software and tools used professionally
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