Lainey Salas-Willig

I am a results-driven remote professional with extensive hands-on experience in customer service, operations, and team leadership. I excel at streamlining workflows and improving service quality in fast-paced environments.

In previous roles I developed an Excel-based cash reconciliation template that saved five hours weekly and led per-item cost adjustments that increased customer satisfaction. I consistently apply time management, problem-solving, and strong communication to deliver high-quality results.

My background includes managing daily operations at a high-volume resort, creating training protocols, and mentoring staff to reduce turnover while improving guest experiences. I am adaptable and resourceful working virtually and in person.

I seek opportunities where I can apply my operational efficiency, remote collaboration skills, and commitment to customer-focused service to help teams improve productivity and client satisfaction.