Open to opportunities

Kristen Acosta

@kristenacosta

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Detail-oriented professional with expertise in operations management and customer service.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a detail-oriented and adaptable professional with a strong background in operations management, office administration, and high-level customer service. My experience spans various roles where I have demonstrated my ability to thrive in fast-paced environments while maintaining a focus on impactful, people-centered work. I am a life-long learner, currently pursuing degrees in Business Administration and HR, which further enhances my capability to contribute effectively to any organization.

In my most recent role at Quality Garage Doors, I support daily operations and customer service, contributing to the creation of employee handbooks, SOPs, and policies. My previous experience at Well Sense Health Plans allowed me to deliver one-call resolution support for Medicaid members, ensuring accurate and empathetic service. Additionally, I have led operations at Journey Home Animal Care Center, managing a team and implementing policy improvements based on statistical outcomes, which resulted in high success rates.

Experience

Work history, roles, and key accomplishments

Current

Operations and Customer Support

Current

Quality Garage Doors

Jan 2025 - Present (9 months)

Supported daily operations and customer service for a local residential and commercial garage door provider. Involved in creating employee handbooks, SOPs, policies, and conducting hiring interviews and onboarding processes.

Quickbooks Inventory Management Customer Service SOP Development Employee Onboarding Record keeping Scheduling Workflow Management Policy Creation

Medicaid Member Support

Well Sense Health Plans

Aug 2024 - Dec 2024 (4 months)

Delivered one-call resolution support for Medicaid members, resolving issues related to claims, benefits, pharmacy services, and technical navigation. Ensured empathic, accurate, and policy-compliant service across all areas including claims, insurance approvals, and open enrollment.

Medicaid Customer Support Benefits Pharmacy Services

Preschool Assistant

We Kare-A-Lot Preschool

Apr 2024 - Aug 2024 (4 months)

Guided and supported structured and play-based learning activities for children. Assisted with classroom activities, hygiene routines, and child-led engagement, while maintaining academic knowledge in early childhood education.

Early Childhood Education Classroom Management Child Led Learning CPR Childcare Play Based Learning Child Development

Operations Lead

Journey Home Animal Care Center

Aug 2022 - Aug 2023 (1 year)

Led operations and compliance across numerous shelter programs, managing a team of 10-15 staff and addressing HR issues. Implemented policy improvements based on statistical and tested outcomes with high success rates.

Operations Management Compliance HR Management Policy Development Team Leadership Statistical Analysis

Workers' Compensation Specialist

United Health Group

Apr 2019 - Jul 2022 (3 years 3 months)

Managed workers' compensation claims, handling denials and approvals of EOBs as the primary contact for adjusters, technicians, and providers. Utilized workflows for processing denials and consistently maintained high quality standards.

Claims Processing Workflow Management Patient Resolution Insurance Claims

Education

Degrees, certifications, and relevant coursework

Unknown

Associates Applied Business, Administrative Support

2025 -

Grade: 3.8

Currently pursuing an Associates Applied Business degree with a focus on Administrative Support, maintaining a GPA of 3.8. This program is designed to equip students with essential administrative and business skills.

Grand Canyon University

Associate of Arts, English Literature

2017 - 2019

Grade: 4.0

Achieved an Associate of Arts in English Literature with a perfect 4.0 GPA. This program focused on developing strong analytical and communication skills through the study of various literary works.

Utah State University

Associate Coursework, General Studies

2015 - 2017

Grade: 3.7

Completed general studies coursework towards an associate degree, maintaining a GPA of 3.7. This period involved foundational studies across various disciplines.