Open to opportunities

Brianna Villeneuve

@briannavilleneuve

I lead high-volume restaurant operations and build strong customer experiences through team coaching, marketing, and organized execution.

United States

Message

What I'm looking for

I'm looking for a role where I can lead operations, support teams, improve customer experiences, and contribute to marketing or business-growth initiatives in a fast-paced environment.

I lead daily restaurant operations at Chick-fil-A, coordinating front- and back-of-house teams during high-volume periods to deliver speed, accuracy, food quality, and hospitality.

I coach and develop team members, communicate clear expectations, and support restaurant marketing through social media, content creation, promotional campaigns, and community engagement.

At Komorebi Bonsai, I supported marketing, sales, customer service, administration, e-commerce, product management, and process-improvement projects for a small business. My work also included remote collaboration and social media initiatives to strengthen customer engagement.

Across hospitality, pet care, and infant daycare roles, I've built trust through reliable communication, scheduling, accurate recordkeeping, and attentive service. As an independent pet care professional, I've maintained a loyal client base and earned 235+ five-star reviews.

Experience

Work history, roles, and key accomplishments

Current

Assistant General Manager

Current

Chick-Fil-A

Aug 2026 - Present (1 month)

Lead daily restaurant operations, coach and develop team members, and manage front- and back-of-house during high-volume periods. Oversee marketing initiatives including social media and community engagement.

Operations Management Team Leadership Training Customer Service Social Media Marketing Content Creation Community Engagement

Current

Pet Care Professional

Current

Rover Group, Inc.

Jan 2023 - Present (3 years 8 months)

Managed daily care for dogs and cats, including walking, feeding, and overnight sitting. Built a loyal client base through strong communication and reliability, maintaining 235+ 5-star reviews.

Pet Care Scheduling Payment Processing Client Communication Time Management Reliability

Business Operations Intern

Komorebi Bonsai

May 2026 - Aug 2026 (3 months)

Supported day-to-day business operations across marketing, sales, customer service, and administrative functions. Assisted with research, e-commerce, and social media initiatives to improve processes and customer experience.

Business Operations Marketing Sales Customer Service Ecommerce Social Media Research Remote Collaboration

Waitress

Marriott Hotels

Mar 2026 - Aug 2026 (5 months)

Provided high-quality customer service in a fast-paced restaurant environment, took accurate orders, and handled transactions. Built positive guest relationships and resolved concerns professionally.

Customer Service POS systems Cash Handling Communication Skills Problem Solving Organization

Infant Daycare Teacher

Post Sunshine Ranch

Jun 2022 - Jul 2024 (2 years 1 month)

Provided attentive, nurturing care to infants in a safe and structured environment. Supported early childhood development and communicated daily with parents regarding progress and milestones.

Childcare Early Childhood Development Parent Communication Safety Patience

Education

Degrees, certifications, and relevant coursework

University of Mississippi

Bachelor of Business Administration, General Business

Bachelor of Business Administration in General Business, graduated in August 2026.

Forage

GE Aerospace Explore Human Resources Job Simulation, Human Resources

2024 - 2024

Completed a job simulation involving HR tools and skills to improve HR systems at GE Aerospace, including providing constructive feedback and implementing Lean Methodology.