Kasandra Ohiri

I am a Customer Support Representative with practical training in CRM platforms and customer service operations. Through simulated customer support practice projects, I built strong fundamentals in handling inquiries, managing customer conversations, and delivering consistent service quality.

I respond professionally to account refund, delivery, and product inquiries, while maintaining clear ticket documentation and professional email communication. I focus on customer satisfaction by listening carefully, resolving complaints, and ensuring accurate communication every time.

I also practice ticket prioritization, escalation, and workflow procedures using CRM tools. My approach is structured and detail-oriented, pairing issue documentation with problem-solving to keep support processes moving smoothly.

I am skilled in Salesforce, Freshdesk, HubSpot, and Zendesk, and I work comfortably with Google Workspace and Microsoft Office. With a B.Sc. in Education Economics and a customer service fundamentals certification (cursa, 2025), I bring a service-first mindset and a commitment to effective, respectful customer communication.