Tolulope Esther
@tolulopeesther1
I provide clear, empathetic customer support across email, chat, CRM, and help-desk workflows.
NigeriaWhat I'm looking for
I've trained in customer service, customer experience, CRM, and Zendesk, practising clear and empathetic support for enquiries, complaints, refunds, billing concerns, account access, and technical issues.
I'm comfortable managing customer information, documenting tickets, using tags and internal notes, escalating issues, and following up professionally. I bring strong written English, active listening, accuracy, reliability, and a willingness to learn new support tools and continuously improve.
Experience
Work history, roles, and key accomplishments
Customer Support & CSR Training
HP LIFE
Completed customer support training, practising professional and empathetic communication in simulated scenarios. Developed skills in complaint handling, ticket management, and CRM workflows.
Education
Degrees, certifications, and relevant coursework
Federal University of Minna
Undergraduate student at the Federal University of Minna.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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