Open to opportunities

Karyme Rojas

@karymerojas

Message

Bilingual technical support agent with expertise in customer satisfaction.

Nicaragua

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth in a dynamic environment.

I am a highly organized and proactive professional with a strong background in technical support and corporate travel coordination. My experience includes providing remote technical assistance for a U.S.-based company, where I effectively diagnosed and resolved hardware and software issues while ensuring customer satisfaction through various communication channels.

In my role as a Corporate Sales Executive, I managed corporate travel arrangements, coordinating flights, accommodations, and logistics for clients. My ability to multitask in dynamic environments and my bilingual skills in English and Spanish have allowed me to excel in client communication and problem-solving, ensuring a seamless travel experience for all stakeholders involved.

Experience

Work history, roles, and key accomplishments

Corporate Sales Executive

Panorama Services S.A.

Jan 2024 - Mar 2025 (1 year 2 months)

Coordinated and managed corporate travel for clients, booking domestic and international flights using Sabre and arranging hotel accommodations and ground transportation logistics. Managed both individual and group travel, including event and conference planning for up to 400 attendees. Handled car rental bookings and resolved issues during travel through ongoing client and vendor communication.

Corporate Travel Event Planning Client Communication Car Rental Booking

Technical Support Agent

Ibex Global

Nov 2021 - Sep 2022 (10 months)

Provided remote technical support in English and Spanish for Toast, a U.S.-based company offering technology solutions for the restaurant sector. Diagnosed and resolved hardware and software issues, including POS systems and third-party integrations, while logging detailed incident reports and tracking cases in client files. Managed customer interactions, follow-ups, and support using the Salesfor

Technical Support Remote Support Technologies Salesforce Customer Service English Spanish

Education

Degrees, certifications, and relevant coursework

Universidad Católica Redemptoris Mater

Bachelor's Degree, International Relations and International Trade

2020 - 2024

Pursued a Bachelor's Degree focusing on international relations and trade dynamics. Studied key concepts in global politics, economics, and international business practices.