At Oclinicals, I coordinated patient appointments for gastrointestinal procedures and consultations, arranged follow-ups, and organized medical documentation and referrals. I also served as a bilingual English-Spanish liaison between patients and healthcare providers.
At Concentrix, I worked as a Customer Service representative / Team Leader, supporting team performance and process improvements. Earlier, as a Tech support advisor there and a Customer service representative at Ibex Global, I helped customers resolve technical issues and handled inquiries across phone, email, and chat.
