karuna joshiKJ
Open to opportunities

karuna joshi

@karunajoshi

Dynamic customer support professional with a passion for sales growth.

India
Message

What I'm looking for

I am looking for a role in a dynamic team that values growth and collaboration.

I am a dedicated customer support professional with a strong background in sales and service excellence. Currently, I work at US Roadside Assistance, where I provide critical support to customers facing roadside emergencies. My role involves connecting customers with service providers and ensuring their inquiries are resolved efficiently. I take pride in maintaining accurate records and delivering timely responses, which has significantly enhanced customer satisfaction.

Previously, I worked at Henry Hervin, where I excelled in customer support and sales. I proactively sought new sales opportunities and successfully converted leads into sales through effective negotiation and problem-solving skills. My collaborative approach with team members fostered a positive environment that contributed to our overall success. I am passionate about making a positive impact on my organization and continuously seek opportunities for growth and development.

Experience

Work history, roles, and key accomplishments

IE
Current

US Roadside Assistance

IEnergizer

Aug 2024 - Present (11 months)

Provided support to customers facing roadside emergencies, connecting them with appropriate service providers like towing services, locksmiths, or repair centers. Resolved customer complaints or inquiries related to roadside assistance efficiently and professionally, ensuring timely responses and accurate information.

Education

Degrees, certifications, and relevant coursework

Himachal Pradesh University logoHU

Himachal Pradesh University

BA Journalism and Mass communication, Journalism and Mass Communication

Completed a Bachelor of Arts in Journalism and Mass Communication at Himachal Pradesh University, graduating in May 2023. This program provided a comprehensive understanding of media, communication theories, and practical journalistic skills.

NS

Noida Public School

High School Diploma, General Studies

Completed 12th grade at Noida Public School in March 2019. The curriculum focused on preparing students for higher education.

NS

Noida Public School

Secondary School Certificate, General Studies

Completed 10th grade at Noida Public School in March 2017. This foundational education provided a broad range of subjects.

Tech stack

Software and tools used professionally

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karuna joshi - US Roadside Assistance - IEnergizer | Himalayas