karuna joshi
@karunajoshi
Dynamic customer support professional with a passion for sales growth.
What I'm looking for
I am a dedicated customer support professional with a strong background in sales and service excellence. Currently, I work at US Roadside Assistance, where I provide critical support to customers facing roadside emergencies. My role involves connecting customers with service providers and ensuring their inquiries are resolved efficiently. I take pride in maintaining accurate records and delivering timely responses, which has significantly enhanced customer satisfaction.
Previously, I worked at Henry Hervin, where I excelled in customer support and sales. I proactively sought new sales opportunities and successfully converted leads into sales through effective negotiation and problem-solving skills. My collaborative approach with team members fostered a positive environment that contributed to our overall success. I am passionate about making a positive impact on my organization and continuously seek opportunities for growth and development.
Experience
Work history, roles, and key accomplishments
US Roadside Assistance
IEnergizer
Aug 2024 - Present (11 months)
Provided support to customers facing roadside emergencies, connecting them with appropriate service providers like towing services, locksmiths, or repair centers. Resolved customer complaints or inquiries related to roadside assistance efficiently and professionally, ensuring timely responses and accurate information.
Customer Support & Sales
Henry Hervin
Jun 2023 - Jun 2024 (1 year)
Assisted existing customers with queries, providing satisfactory resolutions and focusing on customer retention. Proactively sought new sales opportunities through strategic calling and networking, consistently expanding the client base.
Education
Degrees, certifications, and relevant coursework
Himachal Pradesh University
BA Journalism and Mass communication, Journalism and Mass Communication
Completed a Bachelor of Arts in Journalism and Mass Communication at Himachal Pradesh University, graduating in May 2023. This program provided a comprehensive understanding of media, communication theories, and practical journalistic skills.
Noida Public School
High School Diploma, General Studies
Completed 12th grade at Noida Public School in March 2019. The curriculum focused on preparing students for higher education.
Noida Public School
Secondary School Certificate, General Studies
Completed 10th grade at Noida Public School in March 2017. This foundational education provided a broad range of subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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