Rishabh Gangwar
@rishabhgangwar
Dynamic customer service specialist with a focus on customer satisfaction.
IndiaWhat I'm looking for
I am a dynamic customer service specialist with experience in both Voice and Non-Voice processes. My professional journey has been marked by a commitment to maintaining high levels of professionalism and patience while addressing customer needs. I excel in listening to customers and resolving their concerns with speed and accuracy, ensuring their satisfaction.
During my tenure as a Customer Support Executive at IEnergizer Pvt Ltd, I served customers by providing product and service information and resolving various issues. I was responsible for handling queries and complaints from Flipkart customers, which honed my ability to troubleshoot effectively and improve customer experiences. My educational background in Commerce has equipped me with a solid foundation to understand business processes and customer dynamics.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
IEnergizer Pvt Ltd
Jul 2022 - May 2023 (10 months)
Provided product and service information to customers while resolving issues and complaints for Flipkart customers through inbound calls. Maintained professionalism and patience, ensuring high customer satisfaction.
Customer Support Executive
IEnergizer Pvt Ltd
Jul 2022 - May 2023 (10 months)
Served customers by providing product and service information and resolving product and service problems. Handled queries and complaints from Flipkart customers on inbound calls, ensuring high levels of customer satisfaction.
Education
Degrees, certifications, and relevant coursework
MUMahatma Jyotiba Phule Rohilkhand University
Master of Commerce, Commerce
2020 - 2022
Completed a Master of Commerce degree focusing on advanced topics in commerce and business management.
Bhagwati Inter College
Secondary School Certificate, General Education
2014 - 2016
Completed Secondary School Certificate with a focus on general education subjects.
MUMahatma Jyotiba Phule Rohilkhand University
Bachelor of Commerce, Commerce
2013 - 2016
Completed a Bachelor of Commerce degree with a focus on foundational commerce principles and practices.
St Thomas School
Higher Secondary Certificate, General Education
2009 - 2011
Completed Higher Secondary Certificate with a focus on general education subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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