Looking for a job

Tushar Kalra

@tusharkalra

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Motivated customer support professional with a passion for problem-solving.

India

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What I'm looking for

I am looking for a role that challenges me and allows for growth in a supportive team environment.

I'm a highly motivated individual with over 19 months of experience in customer support, where I've developed strong skills in relationship management and effective communication. My journey has been marked by a commitment to providing exceptional service, as evidenced by my achievement of being in the top 10% of performers in Q1 of 2023, and maintaining a 95% customer satisfaction rate while resolving over 500 cases monthly.

In addition to my customer support experience, I founded and managed an e-commerce business, Clique Glam, where I oversaw all operations from product sourcing to digital marketing. This venture allowed me to hone my strategic thinking and team coordination skills, as I utilized various digital marketing strategies to drive traffic and sales. I am eager to continue learning and expanding my skill set in dynamic environments.

Experience

Work history, roles, and key accomplishments

Current

Founder & Manager

Current

Clique Glam

Jan 2022 - Aug 2023 (1 year 7 months)

Launched and managed an e-commerce business focused on fashion and beauty. Oversaw operations including product sourcing, marketing, and customer service, utilizing digital marketing strategies to drive traffic and sales.

Digital Marketing SEO Product Sourcing Customer Service Inventory Management Marketing Strategy Team Coordination Social Media Marketing

Roadside Assistance Customer Support

Ienergizer

Jan 2022 - Jan 2022 (0 months)

Provided roadside assistance to stranded drivers, ensuring efficient service and maintaining a positive demeanor. Achieved top 10% performer status in Q1 2023 and resolved over 500 cases monthly with a 95% customer satisfaction rate.