Open to opportunities

Karun Sheemar

@karun12

Strategic IT Project and Service Delivery professional with expertise in leading enterprise ServiceNow programs, ITSM transformation initiatives

India

Message

What I'm looking for

I'm looking to lead enterprise ServiceNow, ITSM, and global delivery programs where I can drive end-to-end transformation, strong governance, operational improvement, and successful multi-country business outcomes.

I'm leading ServiceNow CSM rollout across 30+ countries in the Americas, coordinating a 100-member cross-functional team through delivery, governance, cutover, go-live, and stabilization.

I've delivered ServiceNow transformation programs for Unilever and Air India, including a Service Portal implementation that reduced IT support workload by 80% and an upgrade that integrated three enterprise platforms. My work combines Agile and hybrid delivery with RAID management, executive governance, stakeholder reporting, and adoption enablement.

Across 15+ years in project management, managed services, cloud operations, and IT service management, I've led global support teams and SLA-driven operations. I focus on practical delivery discipline, continuous improvement, and sustained business performance.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

confident

Apr 2025 - Present (1 year 4 months)

Managing end-to-end project delivery for a large-scale ServiceNow CSM implementation across 30+ countries, leading a 100-member cross-functional team. Driving RAID management, governance, and executive reporting.