Prakash Mishra
@prakashmishra
Project Manager with 10 years' experience delivering infrastructure, cloud and transformation programs.
IndiaWhat I'm looking for
I am a Project Manager with 10 years of progressive experience leading infrastructure upgrades, cloud deployments and large-scale IT transformation programs across India and EMEA. I have driven end-to-end delivery of infrastructure transformation projects, led cross-functional agile teams, implemented application-driven infrastructure and automated self-service platforms while contributing to center-of-excellence strategic initiatives.
I excel at stakeholder management, risk assessment, budget tracking and performance measurement, and I leverage tools like Jira, Confluence and MS Project to optimize delivery. I hold certifications including PMP, Certified Scrum Master, ITIL v4 and Microsoft Power Platform, and I have hands-on experience with ServiceNow, Citrix, SCCM, Azure AD and ITSM processes.
Experience
Work history, roles, and key accomplishments
CSLed end-to-end delivery of three infrastructure transformation programs, administering app-defined infrastructure rollouts and automation platforms while driving measurable client satisfaction and governance across India and EMEA.
HTSystem Analyst
HCL Technologies
May 2017 - Feb 2019 (1 year 9 months)
Managed standard and emergency changes, maintained service catalog and SCCM-driven deployments, and resolved post-migration Office/OneDrive and VDI issues to ensure stable endpoint and application delivery.
CRM Operations Practitioner
Concentrix
Apr 2016 - May 2017 (1 year 1 month)
Provided CRM operational support including incident/sr audits, reporting and stakeholder briefings, and coordinate upgrades and TL refresher sessions to improve operational metrics.
WIResolved Outlook and web-access incidents, provided operational ticket support and maintained closure logs to sustain service levels for end users.
Education
Degrees, certifications, and relevant coursework
Unknown
Bachelor of Technology, Technology
Completed Bachelor of Technology (year of completion 2014).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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