Open to opportunities

Shruti Diwan

@shrutidiwan

Message

Project Manager driving application stability and delivery excellence.

India

Message

What I'm looking for

I seek a leadership role driving application stability and cross-functional delivery, with opportunities to mentor teams, implement automation, and advance to enterprise-level responsibilities in a collaborative, growth-oriented environment.

I am a Project Manager with over 12 years of experience in application support, service management, and project delivery, focused on operational excellence and SLA governance.

I have served as an Application Owner and project lead, managing incident, problem, and change processes while coordinating cross-functional teams to ensure continuity and SLA compliance.

My strengths include ServiceNow ITSM, reporting and dashboarding, stakeholder management, automation testing (Selenium), and PLM tools such as 3DEXPERIENCE and Teamcenter; I hold certifications in Enterprise Service Management, Hyperscalers, GenAI, Agile, ITIL, and Lean Six Sigma Green Belt.

I mentor and lead teams to improve efficiency, implement best practices, and drive innovation, seeking to progress toward enterprise-level leadership while aligning technical capabilities to emerging industry trends.

Experience

Work history, roles, and key accomplishments

Current

Project manager

Current

Capgemini

Jan 2025 - Present (1 year)

Directed project transition and application ownership activities, improving operational efficiency and reporting accuracy while ensuring SLA compliance and stakeholder transparency.

Project Management ServiceNow ITSM Jira SLA Stakeholder Management

Project Manager

Tata Consultancy Services

Jan 2014 - Dec 2024 (10 years 11 months)

Delivered projects on time and within budget as Project Manager and Team Lead; managed resources, risks, stakeholder relationships and maintained documentation across PLM and support engagements.

Project Management Selenium ServiceNow ITSM Root Cause Analysis Test Automation SOP KB Authoring

Education

Degrees, certifications, and relevant coursework

SVERI's College of Engineering, Pandharpur

Bachelor of Engineering, Electronics & Telecommunication

Grade: 62.8%

Bachelor of Engineering in Electronics & Telecommunication completed in 2013 with 62.8% from SVERI's College of Engineering, Pandharpur (Solapur University).