At AHEAD, I lead enterprise cloud onboarding, managed services transitions, and infrastructure modernization programs across $10M+ ARR. I’ve delivered AWS onboarding across $6M+ ARR, led FinOps onboarding for a $3.7M financial services environment, and earned consecutive 10/10 CSAT and NPS scores.
I connect technical delivery teams and business stakeholders through governance, phased go-lives, operational readiness, escalation management, and observability programs using LogicMonitor, ServiceNow ITOM, Elastic Stack, CloudZero, AWS, and Azure. My work includes reducing manual onboarding configuration steps by an estimated 40% with PowerShell automation and supporting NVIDIA DGX proof-of-concept infrastructure readiness at AHEAD Labs.
Across Cognizant, Emplay Analytics, Infinite Computer Solutions, UST Global, IT Convergence, and IBM, I’ve led enterprise implementation, AI chatbot, ServiceNow, telecom, and infrastructure operations programs while coordinating cross-functional teams of up to 19 people.
