Kapil Kathuria

Led overall projects including mobilization, planning, governance, reporting, change, and risk management. Led high-risk obsolescence projects such as application and server migration, network migration, and API migration to deliver a smooth and efficient online experience for banking users. Plan and manage changes efficiently, define acceptance criteria, and monitor progress to mitigate risks.

Part of a team managing the Project Life cycle on a turnkey basis with full accountability per PMI Standards. Involved in project identification, quantifying work, identifying risks, preparing schedules, and work breakdown structure. Engaged with diverse stakeholders and contributed to implementing project management best practices.

Managed project funding and resources, negotiating project changes. Ensured the final delivery of each project met the agreed customer and stakeholder requirements. Tracked project schedule and drove dependencies using PMI-based and Agile project management methodologies.

Consulted on IT Business Process Problem, Incident, Change, Event Management, and Service management reporting, providing support for operational improvement services. Delivered managed services support meeting contractual requirements, SLAs, and client satisfaction criteria. Mentored and led the team, monitored job performance, and conducted performance appraisals.

Supervised floor operations and controlled workflow to ensure efficient service delivery. Managed team activities and provided guidance to staff.