Suresh Kumar
@sureshkumar6
Project Management professional driving ITSM, service delivery, and cloud-enabled operational excellence.
IndiaWhat I'm looking for
I am a Project Management professional with 18+ years of experience specializing in ITSM, service delivery, and global operations. I have led incident, problem, and change management programs across enterprise Finance and IT systems, delivering SLA compliance, governance, and measurable stability improvements.
I emphasize process optimization, automation and cross-functional collaboration, working closely with Agile, DevOps and cloud teams (Azure/AWS) to ensure delivery continuity and security readiness. I have implemented ServiceNow-based governance, performance dashboards, and proactive problem management that reduced known errors and improved MTTR.
I hold multiple certifications including ServiceNow, ITIL, Google Professional Project Management, Microsoft Azure AI Essentials and Six Sigma Green Belt, and I am committed to driving service transformation, continuous improvement and stakeholder-aligned outcomes.
Experience
Work history, roles, and key accomplishments
Lead Incident Manager
Microland
Sep 2019 - Aug 2025 (5 years 11 months)
Led service delivery and transition for enterprise Finance & IT systems, ensuring SLA compliance, driving automation and process standardization, and acting as escalation point for critical incidents to improve operational efficiency.
Senior Systems Engineer
Larsen & Toubro Infotech
Oct 2018 - May 2019 (7 months)
Led Problem Review Boards to eliminate recurring incidents and improve production stability, liaised between operations and development to meet SLAs, and supported transition programs for long-term stability.
Senior Tech Lead
HCL Technologies
May 2015 - Jul 2018 (3 years 2 months)
Designed and executed ITIL-based workflows for application transitions and service governance, managing global IT operations and reducing known errors through proactive problem management.
Delivered ITSM governance for enterprise clients, conducted leadership governance reviews and dashboard reporting, and implemented continuous improvement to reduce MTTR and improve stability.
Resolved executive-level escalations during application rollouts with timely communication and documentation, achieving high customer satisfaction and receiving multiple CSAT awards.
Technical Support Representative
Convergys
Apr 2004 - Apr 2005 (1 year)
Provided Microsoft software support with strong focus on customer satisfaction, earning multiple monthly awards and a five-year service recognition for process leadership.
Education
Degrees, certifications, and relevant coursework
Bangalore University
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce (B.Com) degree focused on commerce and related business subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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