Open to opportunities

Neetu Bhat

@neetubhat

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Skilled IT professional with 16 years in project management.

India

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What I'm looking for

I seek a dynamic role where I can leverage my extensive project management experience to drive IT service excellence and foster innovation in a collaborative environment.

I am a seasoned IT professional with 16 years of experience in Information Technology management services and ITES operations. My career has been marked by a proven track record of managing multiple IT management projects across global sectors, including healthcare, finance, and food and beverage. I specialize in project management, IT service delivery, and change management, and I have a strong focus on data analysis and crisis management.

Throughout my career, I have successfully transitioned new projects and established processes that enhance productivity. My experience spans various geographical regions, including the Americas, EMEA, and Asia, where I have led global teams and projects. I am adept at managing stakeholders and clients, ensuring that IT services meet their needs and expectations while maintaining compliance with project management standards.

My educational background includes a Master of Computer Application and a Bachelor of Computer Application, which have equipped me with the technical knowledge necessary to excel in my roles. I have received several awards for my contributions to service delivery and customer satisfaction, reflecting my commitment to excellence in IT management.

Experience

Work history, roles, and key accomplishments

Project Leader - Transitions

Coforge

May 2023 - Feb 2024 (9 months)

Successfully transitioned and implemented IT projects within IT Infrastructure Management Services, specifically Cloud Infra Services. Managed stakeholders and clients from project initiation to go-live, ensuring compliance with project management standards.

Stakeholder Management Cloud Services Resource Management Budget Management Quality Management IT Service Delivery

Engagement & Service Delivery Manager

Capgemini

Nov 2020 - Dec 2022 (2 years 1 month)

Delivered IT and digital transformation projects for global financial, healthcare, and IT clients, implementing solutions within an Agile framework. Managed end-to-end project activities, including budget control, stakeholder management, and deployment of technology updates.

Service Delivery Agile Methodologies SaaS Solutions Project Management Financial Management Stakeholder Management Risk Management Contract Management

Project Manager

Capgemini

Oct 2018 - Nov 2020 (2 years 1 month)

Managed IT projects within IT Infrastructure Management Services, focusing on Cloud Infra Services and implementing SaaS solutions. Worked with the NIST Project Team to establish a Role-based model for global financial and healthcare clients.

Project Management SaaS Solutions Identity & Access Management NIST ISO 27001 Quality Control SOP Development Information Security Change Management

Project & Transition Manager

Capgemini

Feb 2015 - Oct 2018 (3 years 8 months)

Served as Project & Transition Manager for a US-based global healthcare client, supporting Infrastructure Management Services within an Agile framework. Managed daily operations, including infrastructure support, data center teams, and vendor management.

Project Management Transitions Infrastructure Management Agile Framework Service Delivery Vendor Management O365 Migration

Onsite Project Manager

iGATE Global Solutions

Jan 2008 - Feb 2015 (7 years 1 month)

Managed day-to-day operations as an Onsite Project Manager for a US-based global healthcare client, overseeing Service Desk, Remote Desktop support, and Deskside support teams. Ensured service levels were met and managed critical incidents and vendor relationships.

Project Management Service Desk Management Incident Management Vendor Management People Management Performance Management Root Cause Analysis ERP Systems Infrastructure Support

Education

Degrees, certifications, and relevant coursework

Kurukshetra University

Master of Computer Application, Computer Application

Completed a Master of Computer Application (M.C.A.) degree. The program focused on advanced topics in computer science and applications.

MLC University

Bachelor of Computer Application, Computer Application

Obtained a Bachelor of Computer Application (B.C.A.) degree. This program provided foundational knowledge in computer applications and related fields.