Karthik User
@karthikuser4
L1 support & production/application support engineer specializing in batch monitoring and workload automation.
IndiaWhat I'm looking for
I’m a Production Support & Application Support Engineer with 4.7+ years of experience supporting business-critical platforms like Redwood RunMyJobs, RunMyFinance, and JSCAPE in a 24x7 AutoSys environment. I focus on monitoring and managing job schedules, workload automation processes, and file transfer operations while keeping SLA commitments strong.
In my roles, I perform incident monitoring and troubleshooting of failed jobs and workflows by analyzing application logs, coordinating with support teams, and managing the incident lifecycle from identification to restoration. I also handle SLA monitoring, system health checks, batch processing, and operational support for releases, upgrades, hotfix deployments, and Change Management—while using tools like Splunk, Kibana, ServiceNow, and Enterprise Scheduling to drive early issue detection and continuous service improvement.
Experience
Work history, roles, and key accomplishments
L1 Support Representative
Redwood Software
Apr 2026 - Present (2 months)
Provided L1 production support for Redwood RunMyJobs, RunMyFinance, and JSCAPE by monitoring scheduled workloads, batch execution, and file transfer operations. Troubleshoot failed jobs and workflows through log analysis and incident monitoring in a 24x7 AutoSys environment while supporting SLA health checks.
Production Support Analyst
Uptec Information Technologies Pvt Ltd
Dec 2021 - Mar 2026 (4 years 3 months)
Delivered 24x7 BAU production support for critical enterprise applications, achieving 99.9% system availability and 98% on-time batch job execution. Managed 500+ daily batch jobs, reduced production incidents by 30% through proactive monitoring and log analysis, and maintained 95%+ SLA compliance for incident resolution.
Support Engineer
Modular
Provided 24x7 application and production support by monitoring alerts and operational metrics in AppDynamics and resolving incidents to minimize downtime. Managed job scheduling with AutoSys/Scanner tools, handled ServiceNow/Remedy incident and change tickets, and supported deployments with SQL-based data analysis.
Education
Degrees, certifications, and relevant coursework
JNTU College of Engineering, Anantapur
B.Tech / B.E.
Earned a B.Tech/B.E. from JNTU College of Engineering, Anantapur in 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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