Chethanraj D S

I’m a System Engineer with around 4 years of IT experience in L1 Support and Software Support operations, focused on keeping services available and reliable. I handle incidents, troubleshoot application and batch-related issues, and ensure SLA compliance while working in a 24/7 support environment with strong shift handover practices.

I’m hands-on with monitoring overnight batch jobs and validating reports using Tivoli Work Scheduler (TWS), including AP/AR batch jobs and environment overnight batch reports. I manage incidents and service requests in ServiceNow, perform initial troubleshooting for application/server/batch issues, and coordinate escalations to the right teams. I also restart relevant services (such as document-related services) and validate patching via sanity checks to support smooth operations.

I bring secure access management experience using CyberArk and BeyondInsight for pre-production and non-production environments, and I support operational reporting through daily, weekly, and monthly status updates and outage trackers.