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Chethanraj D S

@chethanrajds

L1 support system engineer specializing in batch monitoring, incident resolution, and SLA-compliant operations.

India
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What I'm looking for

I’m looking for an L1/IT operations role where I can own incident and service request workflows in ServiceNow, monitor batch jobs with TWS, manage secure access, and improve reliability through strong shift handovers and operational reporting.

I’m a System Engineer with around 4 years of IT experience in L1 Support and Software Support operations, focused on keeping services available and reliable. I handle incidents, troubleshoot application and batch-related issues, and ensure SLA compliance while working in a 24/7 support environment with strong shift handover practices.

I’m hands-on with monitoring overnight batch jobs and validating reports using Tivoli Work Scheduler (TWS), including AP/AR batch jobs and environment overnight batch reports. I manage incidents and service requests in ServiceNow, perform initial troubleshooting for application/server/batch issues, and coordinate escalations to the right teams. I also restart relevant services (such as document-related services) and validate patching via sanity checks to support smooth operations.

I bring secure access management experience using CyberArk and BeyondInsight for pre-production and non-production environments, and I support operational reporting through daily, weekly, and monthly status updates and outage trackers.

Experience

Work history, roles, and key accomplishments

IL
Current

System Engineer - L1 Support

Jun 2021 - Present (5 years)

Provided 24/7 L1 support for a UK client by monitoring overnight batch jobs, handling incidents and service requests in ServiceNow, and ensuring SLA compliance. Managed secure access to pre-production and non-production environments using CyberArk and BeyondInsight and produced daily/weekly/monthly operational reports.

Education

Degrees, certifications, and relevant coursework

DS

Dhanwantari Academy of Management Studies

Master of Computer Applications, Computer Applications

Completed an MCA at Dhanwantari Academy of Management Studies in Chikkabanavara, Bangalore.

GH

Government Science College (Autonomous), Hassan

Bachelor of Computer Applications, Computer Applications

Completed a BCA at Government Science College (Autonomous) in Hassan.

BH

Brilliant PU College, Hassan

Studied at Brilliant PU College in Hassan.

VH

Vijaya High School, Hassan

Studied at Vijaya High School in Hassan.

Tech stack

Software and tools used professionally

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